Privacy policy

The Customer is hereby informed that the collection of his/her personal data is necessary for the sale of the Products and their issue/delivery, entrusted to the Seller. This personal data is collected solely for the performance of the sales contract.

Collection of personal data
The personal data collected on the muule.fr site is as follows:

Account opening
When creating a customer/user account:

Identity
Contact details, including billing and delivery addresses
History of commercial relations
Sporting activities.
Payment
As part of the payment for Products offered on the muule.fr site, the site records financial data relating to the Customer's bank account or credit card.

Recipients of personal data
Personal data is reserved for the sole use of the Seller and its employees.

Data controller
The data controller is the Seller, within the meaning of the French Data Protection Act and, from 25 May 2018, Regulation 2016/679 on the protection of personal data.

Product reviews :
Your email address, surname, first name and order reference are sent to our partner, judge.me, which will send you a review form in an email. Your email address is not published on our site when your review is published. This data is not passed on to any other company and is only used to evaluate your experience with our products.

Limitation of processing
Unless the Customer expressly agrees, his/her personal data will not be used for advertising or marketing purposes.

Data retention period

The Seller will keep the data thus collected for a period of 5 years, covering the period of prescription of the applicable contractual civil liability.

Security and confidentiality

The Seller implements organisational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorised access. However, it should be noted that the Internet is not a completely secure environment and the Seller cannot guarantee the security of the transmission or storage of information on the Internet.

Enforcement of Customer and user rights
In application of the regulations applicable to personal data, Customers and users of the muule.fr site have the following rights:

They can update or delete their data in the following ways:
Deleting their customer account.

They may delete their account by writing to the e-mail address indicated in article 9.3 "Data controller".
They may exercise their right of access to their personal data by writing to the address indicated in article 9.3 "Data controller".
If the personal data held by the Vendor is inaccurate, they may request that the information be updated by writing to the address indicated in article 9.3 "Data controller".
They may request the deletion of their personal data, in accordance with applicable data protection laws, by writing to the address indicated in article 9.3 "Data controller".
They may also request the portability of data held by the Seller to another service provider.
Finally, they may object to the processing of their data by the Vendor.
These rights, provided that they do not object to the purpose of the processing, may be exercised by sending a request by post or e-mail to the Data Controller whose contact details are given above.

The data controller must respond within a maximum of one month.

If the Customer's request is refused, reasons must be given.

The Customer is informed that in the event of refusal, he/she may lodge a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or refer the matter to a judicial authority.

The Customer may be asked to tick a box by which they agree to receive informative and advertising e-mails from the Vendor. They may withdraw their consent at any time by contacting the Vendor (contact details above) or by following the unsubscribe link.